Terms & Conditions

A note concerning these terms and conditions:

“Terms” or “Conditions” means the terms and conditions of sale; “Goods” or “Products” pertains to fabric, curtains, blinds, cushions, lampshades and any other Goods supplied by us in reference to your Order; “Order” means an Order made by you for the supply of Goods by us; “Price” means the price of the Goods, plus any relevant delivery charges; “you and your” means the customer who buys Goods from us; “our, us, we” means Rosebank Ltd.

Basis of sale and order confirmation

You confirm your purchase of Goods at the Price listed on our website by clicking Proceed to Checkout. By proceeding through the checkout process on our site you are agreeing to buy the Goods at the Prices indicated. Upon submission of payment details, the online order is considered final. Any offline orders taken via email, over the phone or in person are considered final upon verbal or emailed confirmation.

Upon placing an Order, an emailed confirmation will arrive to your appointed email address with an Order summary, total Price, shipping destination and other relevant details. If you notice any error in your Order, please get in touch with us immediately so we can halt the Order and determine a relevant refund or amend the Order to your new specifications. If you fail to notify us of any changes needed we reserve the right to charge for the Order as stated in the Order Confirmation. 

Samples and actual fabrics

Due to the colour settings and screen resolution on your computer, fabrics may appear different upon arrival. We do our very best to represent the fabrics as accurately as possible through photography, digital imaging and colour-correction. We suggest you request free sample swatches to examine in your home before placing an Order. Swatches are a very close representation of the fabric that will arrive in your Order, but may not be exact due to slight variations in printing. Our fabrics are all hand printed, so some slight differences in printing batches may exist. 

Pricing and delivery costs

The Price of the Goods is as posted on our website. We then confirm the Price of Goods ordered plus delivery charges when you place an Order. Prices are subject to change without notice. 

Payment terms

Orders will not be processed until payment is made in full. Payment is possible via Visa, Mastercard, Maestro, Amex or Paypal. We do not accept payment via cheque.

Delivery terms

If the product you have ordered is in stock, delivery is usually within 2-5 working days to a UK address. Delivery outside of the UL is usually around 10 working days.

Your order will arrive via international delivery and will be delivered to the address you provided upon ordering. Delivery is usually within local business hours. Drop-off often requires a signature.

You, the customer, is considered the owner of Goods once they leave our warehouse. If return of Goods, for any reason, is required proper packaging of goods for return is required. We do not bear any responsibility for damage to Goods due to the return shipment by you.

Cancellation and refund

If you wish to cancel your Order, please get in touch as soon as possible. Orders can be cancelled after they have been placed providing the fabric has not been cut and the order has not been shipped. We reserve the right to charge for the return of Goods if a refund has been granted and you fail to return the Goods.

Guarantees and claims

If you have a serious concern about the condition or quality of our Goods upon delivery, contact us immediately. We accept claims when there is a reasonable and significant issue with the quality of fabric or manufacturing. Please bear in mind our fabrics are printed by hand, and as such small imperfections are possible. Valid claims must be made within 7 days of arrival. If you feel you need to make a claim based on a completed order, please contact Korla either online via the website, or by post.

We do our best to remedy any such issues by repair or replacement of Goods as quickly as possible. We first try to repair goods. In the event that repair is impossible, we offer replacement of Goods. If an adequate replacement is not possible, we will offer a refund of the original price. 

Korla only makes guarantees limited to Goods sold for private and/or domestic use and is not liable for any losses or damages beyond the price/value of the Goods upon ordering. 

Online errors

If any price listed is inaccurate due to an administrative, conversion or technical error, we reserve the right to cancel the order. In the case that it has already been charged to your credit card or PayPal account, we will issue a credit back to the appropriate account.

If you perceive any technical error while processing an order and require assistance or clarification please contact us via the website, citing your specific concerns and any relevant order confirmation or promotional code. 

Legality

Any Contract or Transaction shall be governed by the laws of Great Britain. The Customer agrees to submit to the jurisdiction of the UK courts. 

Registration

Korla is a trading name of Rosebank Ltd, incorporated in the Isle of Man. Company Registered Address: Druin Veg, Santon, IM4 1EG. Company Number: 114661C

Online domain

The websites www.korlahome.com is owned and operated by Rosebank Ltd.

Online communications can be directed to:  info@korlahome.com 

Postal address

Communciations via post can be sent to

UK:
Korla 
The Laundry, Soulbury, Buckinghamshire LU7 0JN

Telephone UK (44) 0207 603 7498